Terms & Conditions
We strongly advise you read these terms and conditions prior to placing an order. By placing an order we will assume that you have read and understood them. If you’re uncertain about anything then please email prior to ordering.
USE OF THE WEBSITE
By using the website you are confirming that you are 18 years old or over, or if you are under 18 then you are using it with the consent of a parent or guardian.
ACCESS TO OUR SITE
We will do our best to ensure that the availability of our website will be uninterrupted and that transmissions will be error-free, however, due to the nature of the Internet, this cannot be guaranteed. Occasionally your access to the website may be suspended or restricted to allow for repairs, maintenance or the introduction of new features and services. We will attempt to minimise the frequency and duration of any such suspension or restriction. We are not liable if the website is unavailable for any period of time.
We reserve the right to terminate the website, or parts of it, or remove any products or services without prior warning. This may happen if the law changes and restricts our ability to provide the website or any part of it, including products and services, or if technical difficulties or events beyond our control prevent us from operating the website. We cannot guarantee that the website is free from computer viruses. It is your responsibility to take precautions in this respect.
You must not use our website in any way that causes, or is likely to cause, it or access to it to be interrupted, damaged or impaired in any way.You understand that it is you, and not us, who is responsible for all electronic communications and content sent from your computer to us and you must use the website for lawful purposes only. You must not use our website for fraudulent reasons, or in connection with any criminal offence or other unlawful activity. Any unlawful or fraudulent use of our website is likely to result in details being passed to the police or relevant authorities.
You must not use our website to send, use or reuse any material that: is illegal, offensive, abusive, indecent, defamatory, obscene or menacing; is in breach of copyright, trademark, confidence, privacy or any other right; is otherwise injurious to third parties; consists of or contains software viruses, political campaigning, commercial solicitation, chain letters, mass mailings, or any 'spam' to cause annoyance, inconvenience or needless anxiety.
All products are subject to availability which is subject to change. Products shown will not be actual size, where available approximate measurements are provided. All colours are reproduced as accurately as electronic processes allow.
Gemstones and other details may vary in colour from the product picture accompanying, due to the nature of such stones. We aim to show the best representation of each product, but differences in stones may naturally occur.
PRICING AND PAYMENT
All prices are in Pounds Sterling and include VAT at the prevailing rate unless stated.
Where applicable, delivery costs will be added to the total price of the goods.
Prices are subject to change without notice.
The price you pay is the price of the goods shown at the time you placed your order, including any additional delivery costs if applicable.
Despite our best efforts, pricing errors may occasionally occur. We will verify pricing when processing your order. If a product's correct price is higher than the price on the website, we may either contact you before shipping to request whether you want to buy the product at the correct price or cancel your order. If a product's correct price is lower than our stated price, we will charge the lower amount and send you the product.
We will endeavour to meet any given date for delivery however we cannot be held responsible for any delays beyond our control. If we are unable to make the expected delivery date we shall inform you by email or phone as soon as possible.
Once dispatched all orders are fully insured by Royal Mail or ourselves until they have been delivered and signed for. As soon as your order has been delivered, or confirmed as having been delivered by Royal Mail, then you will be responsible for them.